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Marshall K.

Accounting , Marketing , Operations , Property Management

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Vadodara, India


SKILLS

  • Yardi
  • AI Proficient
  • Yardi Voyager
  • Advanced Excel
  • Inventory & Fixed Assets
  • Deal Manager
  • Lease Manager
  • Estate Management
  • Procure-to-Pay
  • Bank Reconciliation
  • Currency Translation
  • End-to-End ERP Implementation
  • ERP Configuration
  • Data Migration
  • ETL Process Support
  • Data Reconciliation
  • User Acceptance Testing (UAT)
  • System Upgrades
  • Go-Live Support
  • Claude AI
  • Technical Account Management
  • Business Process Analysis
  • Business Process Optimization

EDUCATION

Bachelor of Commerce

G.S. College (2017)

LICENSES & CERTIFICATIONS

  • CA | ICAI

RELAY METRICS

PERSONALITY

ENTJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENTJ as a personality type are natural leaders. They are charismatic and confident, driving teams toward common goals with strategic thinking and discipline.

PROFESSIONAL SUMMARY

Yardi Implementation Specialist with 3.5+ years of experience delivering end-to-end Yardi ERP implementations, module configuration, data migration, systemnupgrades, and client support for commercial and residential real estate portfolios across the GCC region. Experienced in ERP deployment, business processnoptimization, stakeholder management, user training, and technical account management. Adept at driving seamless Yardi adoption through process automation, cross-functional collaboration, and successful project delivery. Proven ability to lead multiple implementation projects simultaneously while ensuring timely delivery, data integrity, and high client satisfaction. Strong expertise in translating business requirements into scalable Yardi solutions that improve operational efficiency and support long-term business growth.

PROFESSIONAL EXPERIENCE

Technical Account Manager | Yardi Implementation Specialist

Yardi Software India Ltd. | India | Feb 2023 – Aug 2026

  • Delivered end-to-end Yardi ERP implementation projects for residential and commercial real estate clients across the GCC region.
  • Provided functional and technical support that ensured uninterrupted business operations and timely issue resolution.
  • Led ERP module implementations, taking ownership of project planning, execution, client coordination, and successful go-live activities.
  • Managed multiple client accounts across Saudi Arabia and the UAE, strengthening client relationships through successful implementation delivery.
  • Executed Yardi module rollouts, system upgrades, and complex data migration projects while ensuring data accuracy and business continuity.
  • Transformed manual and Excel-based business processes into fully automated Yardi workflows, improving operational efficiency.
  • Served as the primary escalation point for complex technical and functional issues, ensuring timely resolution.
  • Conducted business requirement analysis, solution design, system configuration, user acceptance testing (UAT), and post-implementation support.
  • Delivered user training sessions and knowledge transfer programs, enabling clients to independently manage Yardi operations after go-live.
  • Configured Deal Manager, Lease Manager, Inventory & Fixed Assets, Estate Management, Procure-to-Pay, Bank Reconciliation, and Currency Translation modules.
  • Planned and executed complete data migration activities, including reconciliation, validation, ETL support, and production deployment.
  • Collaborated with cross-functional teams to optimize implementation timelines while ensuring project quality and client satisfaction.
  • Successfully implemented third-party property management (Estate) solutions by configuring ownership structures, management fee frameworks, and reporting requirements.
  • Earned two promotions within 2.5 years based on consistent implementation delivery, client satisfaction, and technical expertise.