Ricardo L.
Administration , Construction , Customer Success , Operations , Property Management
(214) GO-RELAY / (214) 467-3529
Careers@RelayHumanCloud.com
Roatan, Honduras
SKILLS
- Brava
- Outlook
- Yardi
- MS Office Suite
EDUCATION
Bachelor in Computer Science
Church of God Bilingual College
LICENSES & CERTIFICATIONS
- Assistant Property Manager Training Course
ASSESSMENTS
PERSONALITY
ISTJ-A
People with ISTJ as a personality type are reliable and dedicated. They thrive in structured environments, upholding traditions and meeting expectations with a strong sense of responsibility.
PROFESSIONAL SUMMARY
Detail-oriented Assistant Property Manager with strong expertise in tenant relations, lease administration, and operational coordination. Skilled in using property management systems like Yardi to manage service requests, track financials, and maintain accurate records. Known for ensuring policy compliance, streamlining processes, and supporting smooth property operations through effective communication and problem-solving. Brings added value by enhancing tenant satisfaction, improving workflow efficiency, and supporting overall property performance.
PROFESSIONAL EXPERIENCE
Assistant Property Manager
Relay Human Cloud | Roatan, Honduras | May 2026 - August 2026
- Updated tenant storee numbers and business information in Yardi using spreadsheet data.
- Verified that tenant and business names in Yardi matched the corresponding lease agreements.
- Categorized businesses by industry, including food and beverage, financial services, medical, and retail.
- Applied lease renewal options and associated charges in Yardi.
Assistant Property Manager
Relay Human Cloud | Roatan, Honduras | Mar 2024 - May 2026
- Generated outstanding payments reports and coordinated follow-up actions with property and regional managers.
- Managed Yardi service cases, monitored requests, and maintained accurate resolution documentation.
- Reviewed submitted forms for completeness, addressed missing information, and trained team members on completion procedures.
- Coordinated conference room reservations, availability, booking systems, and facility readiness.
- Reviewed tenant lease ledgers in Yardi to support billing, audits, and internal reporting.
- Processed tenant registrations and securely verified required documentation in Yardi.
Customer Service and Sales
Zero Variance | San Pedro Sula , Honduras
- Assisted customers with SmartPay financing inquiries, including account setup, payment options, and plan eligibility.
- Provided clear and accurate product and service information, ensuring customers understood SmartPay terms and conditions.
- Guided customers through the application process for SmartPay, verifying documents and checking qualification criteria.
- Maintained detailed records of customer interactions and transactions in internal systems to ensure accurate follow-up.
- Handled high call volumes and in-store traffic while maintaining a positive and solution-focused attitude.
- Collaborated with sales and support teams to troubleshoot issues and deliver a seamless SmartPay user experience.
- Educated customers on SmartPay policies, payment schedules, and product return/exchange procedures.
- Achieved or exceeded performance metrics related to customer satisfaction, upselling, and issue resolution.
Tech Support
Alorica | San Pedro Sula , Honduras
- Assisted customers with troubleshooting internet, phone, and TV service issues, ensuring timely resolution.
- Guided users through modem/router setup, resets, and basic configuration to restore connectivity.
- Performed remote diagnostics and line tests to identify and resolve service disruptions.
- Documented all interactions and resolutions in internal systems to maintain accurate service records.
- Delivered clear, step-by-step technical support while maintaining a professional and customer-focused approach.
