Dulce M.

PROFESSIONAL EXPERIENCE

Client & Employee Relationship Manager

RegisRO| San Pedro Sula, Honduras l Feb 2025 – Feb 2026

• Led and supervised a multidisciplinary workforce of more than 60 employees, driving productivity, service quality, and client satisfaction.
• Coached, mentored, and developed team members through performance evaluations, feedback sessions, and ongoing training initiatives.
• Managed workforce operations, including attendance monitoring, PTO administration, scheduling coordination, and payroll alignment.
• Served as the primary point of contact between clients, executive leadership, and internal departments to ensure seamless communication and operational continuity.
• Resolved employee relations matters, conducted investigations, and implemented corrective actions while maintaining confidentiality and compliance.
• Developed and streamlined operational workflows, improving efficiency, accountability, and team performance.
• Facilitated team meetings and performance reviews to align departmental objectives with organizational goals.
• Monitored key performance indicators (KPIs) and implemented strategies to improve operational results and client outcomes.

Junior Accountant

RegisRO | San Pedro Sula, Honduras l Jul 2023 – Feb 2025

• Supported financial and administrative operations across multiple client accounts, ensuring accuracy and timely completion of tasks.
• Coordinated billing processes, prepared invoices, and monitored account follow-ups to maintain positive cash flow.
• Performed payroll and financial reconciliations, identifying and resolving discrepancies to ensure data integrity.
• Assisted with month-end closing activities, financial reporting, and account analysis.
• Maintained accurate financial records and documentation in compliance with company policies and procedures.
• Collaborated with internal teams and clients to resolve billing and accounting-related inquiries.
• Contributed to process improvements that enhanced reporting accuracy and operational efficiency.

Payroll Specialist

RegisHR | San Pedro Sula, Honduras l Jan 2021 – Apr 2023

• Processed multi-company and multi-state U.S. payrolls, ensuring accuracy, timeliness, and regulatory compliance.
• Conducted payroll audits and reconciliations to identify and correct discrepancies before payroll execution.
• Analyzed payroll data and prepared detailed reports for management review and decision-making.
• Responded to employee inquiries regarding wages, deductions, tax withholdings, benefits, and payroll adjustments.
• Maintained compliance with federal, state, and local payroll regulations and labor requirements.
• Processed payroll adjustments, garnishments, deductions, and employee record updates.
• Safeguarded confidential payroll and employee information in accordance with company policies.

Human Resources Clerk

RegisHR | San Pedro Sula, Honduras l Mar 2020 – Jan 2021

• Coordinated employee onboarding documentation and ensured completion of required hiring paperwork.
• Assisted with background screening processes and employment verification procedures.
• Maintained accurate employee records and HR databases.
• Performed data entry and administrative support functions while ensuring compliance with internal policies.
• Supported HR operations, including personnel file management and document processing.
• Assisted employees with routine HR inquiries and administrative requests.
• Contributed to maintaining organized and compliant HR documentation systems.