Mauricio A.
Administration , Customer Success , Information Technology , Leasing , Operations , Property Management , Sales
(214) GO-RELAY / (214) 467-3529
Careers@RelayHumanCloud.com
San Pedro Sula, Honduras
SKILLS
- AI Proficient
- Amazon Seller Central
- Acumatica ERP
- Microsoft Office Suite
- HubSpot
- Google Workspace
- Zendesk
- Customer Service
- Phone, Chat, and Email Support
- Order and Account Management
- CRM Management
- Data Entry
- Office Administration
- Klaviyo
- ShipStation
- Shopify
EDUCATION
Bachelor's Degree in Communication
San Pedro Sula University
LICENSES & CERTIFICATIONS
- Assistant Property Manager Training Course
- AppFolio Training
- Accelerate Your Job Search with AI | Coursera – Google
- Agile Project Management | Coursera – Google
- Capstone: Applying Project Management in the Real World | Coursera – Google
- Project Initiation: Starting a Successful Project | Coursera – Google
- Project Execution: Running the Project | Coursera – Google
- Foundations of Project Management | Coursera – Google
- Project Planning: Putting It All Together | Coursera – Google
- Google Project Management Professional Certificate | Coursera – Google
- Professional Diploma in Office Administration Management | MTF Institute (GTFI Instituto)
ASSESSMENTS
PERSONALITY
INTJ-A
People with INTJ as a personality type are intellectual and curious. They value innovation, logical reasoning, and personal growth, striving to master areas of interest and enhance their intellectual capabilities.
PROFESSIONAL SUMMARY
Customer service and administrative professional with experience supporting customers across phone, chat, and email while managing orders, records, inventory, and operational documentation. Recognized for strong communication, organization, problem-solving, and attention to detail. Brings a customer-focused approach and dependable administrative support that contribute to efficient operations and positive customer experiences.
PROFESSIONAL EXPERIENCE
Customer Service Representative
Relay Human Cloud | San Pedro Sula, Honduras | August 2023 – Present
- Assisted customers through phone, chat, and email regarding orders, returns, cancellations, and shipments.
- Responded to customer inquiries promptly and provided accurate order and delivery information.
- Processed return merchandise authorizations and guided customers through the return process.
- Managed order cancellations and shipment requests while keeping customers informed of their status.
- Investigated order-related concerns and coordinated appropriate solutions.
- Communicated with clients and contractors to coordinate wholesale orders and address their requests.
- Maintained accurate customer, order, and inventory records to support timely service.
- Compiled customer feedback and product review data to help track satisfaction trends.
- Collaborated with internal teams to resolve customer concerns and ensure a positive service experience.
Owner & Customer Service Administrator
Regalo de Dios (Family Business) | San Pedro Sula, Honduras | April 2020 – Jan 2023
- Managed bookkeeping, logistics, inventory control, and financial
- office administration.
- Improved overall operational efficiency through the standardization of
- corporate documentation.
- Supported critical business decisions through the delivery and
- analysis of accurate financial records.
Customer Service Representative
Startek | San Pedro Sula, Honduras | July 2018 – March 2020
- Handled 60–70 daily customer interactions through phone and email.
- Provided real-time information regarding orders, deliveries, and packages.
- Redirected complex inquiries to the appropriate departments for specialized assistance.
- Coordinated with internal teams to obtain accurate information and resolve customer concerns.
- Maintained compliance with company policies and quality standards.
Collections & Customer Service Representative
KM2 Solutions | San Pedro Sula, Honduras | Sept 2017 – June 2018
- Managed approximately 70–75 customer inquiries daily through email.
- Assisted customers with billing inquiries and account-related concerns.
- Explained available payment options and negotiated suitable payment arrangements.
- Collected and processed customer payments accurately.
- Maintained compliance with company policies and quality standards.
