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Hardik P.

Network Engineering

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Vadodara, India


SKILLS

  • AI Proficient
  • Azure
  • AWS
  • OSPF
  • EIGRP
  • VLAN
  • VTP 
  • LAN/WAN
  • SD-WAN
  • Cisco, 
  • MikroTik
  • Meraki
  • NETGEAR
  • TP-Link
  • Wireless APs
  • SonicWall
  • Palo Alto
  • Fortinet
  • Network Security Policies
  • RingCentral
  • Avaya
  • Yealink
  • PBX Systems
  • Exchange Online
  • Intune
  • AD
  • DNS
  • DHCP
  • GPO
  • VMware 
  • ESXi
  • Hyper-V
  • Ticketing Systems
  • Remote Support
  • Performance Monitoring
  • IT Planning
  • Vendor Management
  • Cost Optimization
  • CCTV Systems 
  • IP Cameras
  • System Troubleshooting

EDUCATION

Bachelor in Science

Skills University (2023)

LICENSES & CERTIFICATIONS

  • Microsoft Certified: Azure Administrator Associate | Microsoft
  • AWS Cloud Computing Certificate | Cognixia
  • Microsoft Certified Server Associate (MCSA) 2016 | IIHT
  • Cisco Certified Network Associate (CCNA) | IIHT
  • Diploma in Hardware and Networking Engineering (DIHN) | ICE Computer Engineering
  • AWS Cloud Webinar Certification | AWS
  • Microsoft Azure Administrator AZ-103 Webinar | Microsoft
  • Industrial Visit Certification – Cisco Networking Labs | I-Medita

ASSESSMENTS

CORE SKILL English Aptitude ITHelpdesk 0 100

PERSONALITY

People with ESFJ as a personality type are socially adept and nurturing. They foster positive relationships, providing support to their communities with dedication and care.

PROFESSIONAL SUMMARY

Results-driven Senior Network Engineer with 7+ years of experience in enterprise network infrastructure, cloud platforms, and IT operations across large-scale distributed environments. Expertise in routing & switching, network security, cloud (Azure/AWS), VoIP systems, and infrastructure modernization, supporting 3000+ locations and 20,000+ devices. Proven ability in SLA-driven delivery, stakeholder management, incident resolution, and process optimization, ensuring high availability, performance, and operational efficiency.Demonstrated expertise in leading large-scale deployments, network migrations, and infrastructure upgrades with minimal downtime and high efficiency.Strong track record of enhancing network performance, strengthening security posture, and driving continuous improvement initiatives across complex enterprise environments.

PROFESSIONAL EXPERIENCE

Senior Network Engineer 

Relay Human Cloud India Pvt. Ltd. | India | May 2023 – Present

  • Managed and supported network infrastructure across 3000+ US client locations, ensuring high availability and performance of 20,000+ IT devices.
  • Installed and configured enterprise-grade routers, switches, and wireless solutions, improving network stability and uptime.
  • Administered VLANs, EIGRP, inter-VLAN routing, and secure network access using Cisco ISE to enhance network segmentation and security.
  • Configured and maintained Layer 2 and Layer 3 network devices, SD-WAN appliances, and wireless controllers for optimized connectivity.
  • Strengthened network security through firewall configuration (SonicWall, Palo Alto, Fortinet) and policy implementation.
  • Delivered incident response and troubleshooting support, reducing downtime and ensuring SLA compliance.
  • Collaborated with cross-functional teams to implement network infrastructure projects aligned with business goals.
  • Maintained accurate network documentation, asset inventory, and topology records to ensure compliance and visibility.
  • Deployed and supported VoIP systems and IP camera infrastructure across multiple client locations.
  • Resolved high-volume support tickets efficiently using enterprise ticketing systems within SLA timelines.
  • Managed Active Directory and Office 365 user administration, improving access control and operational efficiency.
  • Executed cloud-based deployments using Azure and AWS, including VM provisioning, VPN setup, and security configurations.
  • Led large-scale deployment projects including VoIP rollout across 2000+ locations, improving communication systems.
  • Implemented network security enhancements including DNS filtering and NAT policy upgrades to strengthen infrastructure.
  • Supported server deployments, domain setup, and virtualization environments to ensure scalable IT operations.

Network Engineer 

Nisum Consulting Pvt. Ltd. | India | Feb 2020 – May 2023

  • Managed end-to-end IT infrastructure operations, ensuring system availability, performance, and disaster recovery readiness.
  • Led infrastructure upgrades, vendor coordination, and cost optimization initiatives to improve operational efficiency.
  • Administered Windows Server environments (2012–2019), including AD, DNS, DHCP, GPO, and Exchange Server.
  • Configured and supported Cisco networking, LAN/WAN environments, and enterprise firewall solutions.
  • Implemented network security policies and endpoint protection to reduce vulnerabilities and risks.
  • Monitored AWS cloud infrastructure and optimized system performance for improved reliability.
  • Delivered system administration and helpdesk support, resolving technical issues and improving user experience.
  • Performed daily system backups and generated health reports to ensure data integrity and compliance.
  • Deployed and configured new IT systems, improving infrastructure scalability and readiness.

Desktop Support Engineer 

Sheel InfoTech Pvt. Ltd. | India | Dec 2018 – Jan 2020

  • Provided on-site technical support, resolving hardware, software, and network-related issues efficiently.
  • Installed and configured systems, ensuring smooth IT operations for end users.
  • Supported troubleshooting and maintenance activities to minimize downtime.

Desktop Support Engineer 

System Solution Pvt. Ltd. | India | Apr 2018 – Nov 2018

  • Delivered technical support for desktops, networks, and IT systems across client environments.
  • Assisted in system installation, configuration, and issue resolution to ensure operational continuity.