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Nishit T.

Network Engineering

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Vadodara, India


SKILLS

  • AI Proficient
  • Advanced Excel
  • Networking & Infrastructure: Routing & Switching, LAN/WAN, TCP/IP, Network Troubleshooting, Network Configuration.
  • Routing Protocols: OSPF, EIGRP, RIP, NAT, HSRP, Basic BGP.
  • Switching Technologies: VLAN, STP, VTP, EtherChannel.
  • Network Devices: MikroTik, Netgear Routers & Switches.
  • IT Support & Systems: Remote Support, System Administration, Installation & Configuration, Microsoft 365, Windows OS.
  • Tools & Platforms: Kaseya, LogMeIn, Microsoft Teams, Ticketing Systems.
  • Surveillance & VoIP: IP Cameras (ExacqVision, IVMS, QVR), VoIP Systems.
  • Soft Skills: Problem Solving, Communication, Time Management, Team Collaboration, Leadership, Multitasking.

EDUCATION

Bachelor's In Computer Engineering

Gandhinagar Institute of Technology(2011)


ASSESSMENTS

CORE SKILL English Aptitude ITHelpdesk 0 100

PERSONALITY

People with ENFJ as a personality type are dedicated to positively influencing communities. They are thoughtful and idealistic, striving to contribute to others' well-being and uphold their values.

PROFESSIONAL SUMMARY

Experienced IT Network Engineer with strong expertise in network troubleshooting, routing and switching, and remote IT support across large-scale environments. Demonstrates proven ability to manage 2000+ locations and 20,000+ IT devices, ensuring seamless network operations and minimal downtime. Proficient in router configuration, LAN/WAN connectivity, VoIP, IP camera systems, and Microsoft 365 administration. Skilled in handling high-volume ticketing environments, prioritizing incidents, and delivering timely resolutions. Adept at collaborating with cross-functional teams and supporting US-based clients with efficient, scalable, and secure IT solutions.

PROFESSIONAL EXPERIENCE

IT Network Engineer

Relay Human Cloud India Pvt. Ltd. | India | Jan 2024 – Present

  • Performed remote network and IT support for Prime Communications (AT&T), USA, supporting 2000+ locations and handling 20,000+ IT devices including routers, switches, computers, laptops, VoIP phones, printers, scanners, thermostats, and other devices.
  • Worked on installation and configuration of MikroTik routers, Netgear routers, and network switches, and coordinated with ISPs for internet outage resolution.
  • Managed tickets through the Stemmons ticketing portal, including incident creation, tracking, and closure while liaising with US and India leadership teams.
  • Installed and configured IP cameras and implemented port forwarding.
  • Performed installation and troubleshooting of Windows 10, Office 365, and system software.
  • Handled LAN and WAN connectivity and configuration.
  • Managed multiple open cases simultaneously based on priority levels in the ticketing system.
  • Worked on VoIP and IP camera platforms including ExacqVision, IVMS, and QVR.
  • Troubleshot desktop issues including system performance, internet connectivity, and LAN connectivity.
  • Worked with managed and unmanaged network switches.
  • Set up new user accounts, profiles, and resolved password-related issues.
  • Used tools including Microsoft Teams, Microsoft Office 365, Kaseya, and LogMeIn for remote support.

IT Helpdesk Specialist

Relay Human Cloud India Pvt. Ltd. | India | Jan 2023 – Jan 2024

  • Performed remote IT and network support for Prime Communications (AT&T), USA.
  • Handled installation and configuration of network devices and coordinated with ISPs for connectivity issues.
  • Managed ticketing operations including responding to incidents, tracking, and closure.
  • Supported installation and troubleshooting of Windows OS, Office 365, and other system applications.
  • Worked on LAN/WAN connectivity, VoIP systems, and IP camera support.
  • Managed multiple support cases based on priority and SLA timelines.

IT Helpdesk Specialist

Stemmons Business Services Pvt. Ltd. | India | Feb 2020 – Jan 2023

  • Provided remote IT and network support for enterprise clients including Prime Communications (AT&T), USA.
  • Worked on ticketing systems for incident management, including logging, tracking, and resolution.
  • Configured and supported routers, switches, and network connectivity.
  • Handled troubleshooting of desktops, laptops, printers, and other IT devices.
  • Supported VoIP systems, IP cameras, and network-related issues.
  • Used remote management tools such as Kaseya and LogMeIn for issue resolution.

Technical Support Engineer

Creative InfoTech Solutions Pvt. Ltd. | India | Oct 2019 – Jan 2020

  • Provided technical support for hardware, software, and networking issues.
  • Handled installation and configuration of operating systems and applications.

Technical Support Engineer

Microlink Solution Pvt. Ltd. | India | Jan 2018 – Sep 2019

  • Worked on hardware installation, network configuration, and server configuration (WDS) as per client guidelines.
  • Installed and configured operating systems and application software including email clients, MS Office, and other tools.
  • Configured antivirus clients and ensured regular updates.
  • Configured Windows clients for domain and workgroup environments for file and print sharing.
  • Installed and configured printers and resolved printing issues.
  • Coordinated with vendors for repair of IT assets under warranty.
  • Performed basic troubleshooting of desktops, laptops, workstations, switches, access points, printers, and scanners.
  • Provided IT infrastructure and application support ensuring availability of services.
  • Coordinated with stakeholders to ensure smooth IT operations.

Customer Support Executive

Sysnet Global Technology Pvt. Ltd. | India | Mar 2016 – Jan 2018

  • Performed installation and configuration of Windows OS and supporting software.
  • Configured and maintained email applications.
  • Diagnosed and resolved hardware, software, and network-related issues.
  • Configured banking software such as Finacle for clients.
  • Installed and configured Linux operating systems such as Ubuntu.

Lab Technician

Parul Institute of Engineering & Technology | India | Sep 2011 – May 2013

  • Provided technical support for hardware and networking issues.
  • Troubleshot TCP/IP network environments.
  • Handled installation and configuration of Windows operating systems and supporting software.
  • Installed tools such as Visual Studio, SQL Server, .NET Framework, Oracle, AutoCAD, and MATLAB.
  • Performed preventive maintenance and maintained system documentation.
  • Worked with system imaging tools such as Symantec Ghost.



PROJECTS

  • Replaced landline phone systems with Polycom VoIP across multiple locations.
  • Executed replacement of Ethernet network switches with Fast Ethernet and Gigabit network switches.
  • Worked on router security project involving upgrade of Web Titan DNS.
  • Handled camera surveillance system installation and configuration.
  • Performed upgrade and installation of Windows systems, Winbox IP addressing, and AROE hardware.
  • Completed installation of network devices and IT systems across 170+ new store locations.
  • Migrated 2100 Polycom VoIP systems from RingCentral to GoTo Central.