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Mitesh C.

Network Engineering

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Vadodara, India


SKILLS

  • AI Proficient
  • MikroTik
  • Netgear Routers & Switches
  • Fortinet
  • Sophos Firewall
  • Routing
  • Switching
  • DHCP
  • DNS
  • ISP Management
  • Active Directory
  • Group Policy
  • Backup & Restore
  • Kaseya
  • TeamViewer
  • AnyDesk, 
  • TightVNC
  •  BMC Remedy
  • Sapphire IMS
  • Windows XP to Windows 11
  • Windows Server 2008/2012/2016
  • SLA Management
  • Incident Handling
  • Vendor Coordination
  • System Setup
  • Maintenance
  • Asset Management

EDUCATION

Bachelor of Commerce

Sardar Patel University (2013)


ASSESSMENTS

CORE SKILL English Aptitude ITHelpdesk 0 100

PERSONALITY

People with ESFJ as a personality type are socially adept and nurturing. They foster positive relationships, providing support to their communities with dedication and care.

PROFESSIONAL SUMMARY

Experienced Sr. Network Engineer with 8+ years of expertise in network infrastructure, system administration, and IT operations. Proven ability to manage large-scale environments, deliver L2/L3 support, and optimize network performance across enterprise systems. Skilled in troubleshooting, firewall configuration, cloud and server management, and vendor coordination, with a strong focus on uptime, security, and SLA adherence. Demonstrated expertise in managing large-scale multi-location network environments, supporting over 2000+ endpoints with high reliability. Adept at implementing proactive monitoring and automation strategies to reduce incidents and improve system efficiency. Strong track record of collaborating with cross-functional teams and stakeholders to deliver seamless IT operations and business continuity.

PROFESSIONAL EXPERIENCE

Sr. Network Engineer

Relay Human Cloud Business Pvt. Ltd. | India | Feb 2022 – Present

  • Managed enterprise network infrastructure, ensuring high availability, performance, and security across operations.
  • Designed and implemented scalable network solutions to improve system efficiency and reliability.
  • Resolved complex escalated network and system issues, minimizing downtime and enhancing user experience.
  • Configured and maintained routers, firewalls, switches, and VPNs to optimize network performance and security.
  • Monitored network health and executed proactive troubleshooting strategies to prevent failures.
  • Managed IT infrastructure for 2000+ retail locations, ensuring consistent uptime and connectivity.
  • Delivered L2/L3 technical support, resolving 40–45 daily incidents while maintaining SLA compliance.
  • Installed and supported enterprise network systems, including WAN, DNS, and DHCP environments.
  • Implemented patch management and OS deployment across enterprise systems.
  • Managed ISP setup, troubleshooting, and ongoing network maintenance.
  • Provided premium technical support to VIP stakeholders while handling high-volume service requests.
  • Oversaw IT asset lifecycle and coordinated with vendors and procurement teams for efficient deployment.
  • Collaborated with cross-functional teams and third-party vendors to maintain seamless IT operations.

IT Executive

Sankara Eye Hospital | India | Sep 2018 – Feb 2020

  • Provided first-level IT support, ensuring quick resolution of user issues and service requests.
  • Maintained system performance through proactive monitoring and troubleshooting.
  • Executed data backup and disaster recovery processes to ensure data integrity.
  • Administered IT systems, networks, and hardware infrastructure efficiently.
  • Diagnosed and resolved hardware and software issues to maintain operational continuity.
  • Trained users on system usage, improving overall IT adoption and efficiency.

Assistant IT Engineer

Anupam Industries Ltd. | India | Apr 2015 – May 2018

  • Monitored IT systems and ticketing tools, ensuring timely issue identification and resolution.
  • Coordinated with NOC and resolver teams to resolve network incidents effectively.
  • Managed escalation processes and communicated timely updates to stakeholders.
  • Prepared and shared incident reports, improving visibility and tracking of IT issues.
  • Maintained system logs and ensured adherence to IT service processes.

Desktop Support Engineer 

Anupam-MHI Industries Ltd. | India | Jun 2014 – Mar 2015

  • Provided technical support for hardware, software, and applications across the organization.
  • Installed and configured desktops, laptops, and enterprise software systems.
  • Managed system upgrades, maintenance, and antivirus deployments.
  • Supported video conferencing and IT setups for management meetings.
  • Performed data backup and restoration, ensuring data availability and security.