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Manish H.

Accounting , Information Technology , Operations

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Vadodara, India


SKILLS

  • Yardi
  • AI Proficient
  • Networking & Infrastructure: Routing & Switching, LAN/WAN, Network Administration, Network Troubleshooting, Network Configuration.
  • Protocols: TCP/IP, UDP, DNS, BGP, EIGRP, RIP, OSPF, NAT, VLANs, VTP, DTP, DHCP, EtherChannel.
  • Network Devices: MikroTik, Netgear Routers & Switches.
  • Security: Access Control Lists (ACL), Port Security.
  • Tools & Technologies: Microsoft Office, Putty, Packet Tracer, Office 365, Kaseya.
  • Operating Systems: Windows 7, Windows 8, Windows 8.1, Windows 10.
  • Soft Skills: Leadership, Communication, Problem Solving, Team Management, Stakeholder Management, Time Management, Adaptability.

EDUCATION

Diploma in Information Technology

Sigma Institute of Technology & Engineering (2013)

LICENSES & CERTIFICATIONS

  • CCNA Routing & Switching Training | Vivekananda IT Institute 
  • Networking Training | Scientech Learning
  • Java Programming Certification | ITC 
  • Android Development Certification | ITC

ASSESSMENTS

CORE SKILL English Aptitude ITHelpdesk 0 100

PERSONALITY

People with ESFJ as a personality type are socially adept and nurturing. They foster positive relationships, providing support to their communities with dedication and care.

PROFESSIONAL SUMMARY

Results-driven IT professional with 5+ years of experience in network administration, technical support, and IT operations across enterprise environments. Strong expertise in routing and switching, network security, and troubleshooting complex IT infrastructure issues. Experienced in leading teams, managing IT projects, and supporting large-scale client environments including U.S.-based operations. Proficient in configuring routers and switches, implementing network protocols, and ensuring system performance, security, and reliability. Demonstrates strong problem-solving, stakeholder management, and team leadership capabilities.

PROFESSIONAL EXPERIENCE

IT Team Lead

Relay Human Cloud India Pvt. Ltd. | India | Jan 2023 – Present

  • Led the team and ensured alignment with organizational goals and objectives.
  • Managed IT projects ensuring completion within defined timelines, scope, and budget.
  • Managed IT budgets and ensured efficient utilization of resources.
  • Developed strategies to improve efficiency and effectiveness of IT operations.
  • Managed relationships with internal and external stakeholders including vendors, clients, and cross-functional teams.
  • Troubleshot IT issues and provided technical support to team members.
  • Ensured training and development of team members to enhance performance.
  • Managed team performance and provided feedback for continuous improvement.
  • Identified and managed risks associated with IT projects and implemented mitigation strategies.
  • Stayed updated with new technologies and applied improvements within IT operations.

Sr. Network Engineer

Stemmons Business Services Pvt. Ltd. | India | Apr 2020 – Dec 2022

  • Maintained and administered computer networks and related computing environments including software, hardware, and configurations.
  • Performed disaster recovery operations and data backups when required.
  • Implemented network security measures to protect data, software, and hardware.
  • Troubleshot and resolved hardware, software, and network-related issues.
  • Replaced faulty network hardware components when required.
  • Monitored network performance and implemented necessary adjustments.
  • Coordinated with network users to resolve system-related issues.
  • Monitored network performance using master consoles.
  • Managed network access and usage across systems.
  • Provided support via phone and remote tools such as Kaseya.
  • Designed, configured, and tested networking software, hardware, and operating systems.

VDI Support Engineer

Simbian System (Site: Alembic Pharmaceuticals Ltd.) | India | Jul 2018 – Apr 2020

  • Defined Windows desktop image standards and deployment methods.
  • Worked on infrastructure including storage, networking, and servers.
  • Handled antivirus, profile management, and endpoint management.
  • Monitored user experience and performed performance troubleshooting.
  • Automated system procedures and processes to improve efficiency.
  • Resolved service requests and incidents within defined procedures.
  • Maintained and contributed to knowledge base for troubleshooting.
  • Supported thin clients, virtual and physical desktops.
  • Developed standard operating procedures for VDI environment.
  • Diagnosed and resolved issues related to PCs, software, and communication devices.
  • Ensured compliance with security policies and procedures.
  • Coordinated with vendors during network outages.
  • Maintained knowledge of hardware and software applications.
  • Prepared daily backup logs as per SOP.
  • Handled PC installation and inventory management.
  • Performed basic network troubleshooting.

Web Developer

Tech i-com | India | Aug 2015 – Mar 2018

  • Developed and maintained websites using HTML and CSS best practices.
  • Created user interfaces and website layouts as per requirements.
  • Gathered and refined technical requirements for development.
  • Maintained, expanded, and scaled company websites.
  • Stayed updated with emerging technologies and applied them in development.
  • Collaborated with designers to align visual design with technical implementation.
  • Managed social media pages and digital presence.
  • Developed Android applications for websites.
  • Created HTML email templates for marketing campaigns