Lashan P.
Administration , Construction , Customer Success , Leasing , Operations
(214) GO-RELAY / (214) 467-3529
Careers@RelayHumanCloud.com
Roatan, Honduras
SKILLS
- AI Proficient
- Microsoft Office Suite
- RDWeb
- Microsoft Teams
- Outlook
- Falkon
- 8x8
- Live Chat
EDUCATION
Master of Business Administration
Technological University of Honduras
Bachelor's In Tourism
Technological University of Honduras
LICENSES & CERTIFICATIONS
- Microsoft Business Applications
ASSESSMENTS
PERSONALITY
INFJ-A
People with INFJ as a personality type are idealistic and driven by a desire to help others. They seek fulfillment through meaningful, ethical endeavors, contributing to the greater good.
PROFESSIONAL SUMMARY
Leasing Associate with proven experience managing lease renewals, qualifying leads, and coordinating property tours to drive occupancy and tenant retention. Skilled in using leasing platforms such as RD Web, Hopper, Falkon, and LiveChat to maintain accurate records and streamline communication. Recognized for delivering exceptional customer service, building strong client relationships, and supporting leasing team goals through organization, attention to detail, and proactive follow-up. Brings value by ensuring seamless leasing operations that enhance tenant satisfaction and contribute to overall business growth.
PROFESSIONAL EXPERIENCE
Leasing Associate
Relay Human Cloud | Roatan, Honduras | Nov 2022 - Present
- Managed lease renewals by tracking expiration dates, preparing documentation, confirming terms, and updating leasing systems, completing 30–40 renewals per month.
- Monitored and qualified incoming leads through Hopper, ensuring accurate contact information, metadata, and timely assignment to leasing agents.
- Responded to customer inquiries via LiveChat, providing property details, floor plans, and pricing while maintaining professional communication.
- Scheduled and confirmed property tours, coordinating with leasing agents to maximize lead conversion.
- Screened and qualified prospects across multiple platforms, asking targeted questions to assess readiness and escalating complex inquiries to senior staff when needed.
- Maintained accurate records of tenant renewals, leads, and customer interactions across RD Web, Hopper, Falkon, and LiveChat.
- Supported leasing team objectives by consistently meeting renewal and lead management goals through effective task prioritization and customer service.
Human Resources Assistant
Infinity Bay | Roatan, Honduras | Jun 2021- Nov 2022
- Administered payroll processing and managed employee benefits programs to ensure accuracy and compliance.
- Supported daily operations of the Human Resources department, including administrative and organizational tasks.
- Assisted in recruitment and onboarding processes, including training and orientation of new hires.
- Maintained and updated employee records, ensuring accurate documentation of all employment information.
Front Desk Receptionist
Posada Arcoiris | Roatan, Honduras | Apr 2019 - Jun 2021
- Welcomed clients, provided information, and delivered exceptional customer service.
- Managed incoming calls, collected client information, and coordinated schedules to ensure smooth daily operations.
- Maintained accurate client records and supported lead designers with administrative and operational assistance.
