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Grace R.

Administration , Customer Success , Information Technology , Leasing , Operations , Property Management , Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Makati, Philippines


SKILLS

  • AI Proficient
  • Microsoft Office Suite
  • Research & Data Collection
  • Customer Support Systems
  • Client Communication
  • Data Entry & Documentation
  • Attention to Detail
  • Adaptability in Fast-Paced Environments

EDUCATION

Bachelor of Science in Economics

Polytechnic University of the Philippines


ASSESSMENTS

CORE SKILL English Aptitude CustomerServicesandadministrative 0 100

PERSONALITY

ENTJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENTJ as a personality type are natural leaders. They are charismatic and confident, driving teams toward common goals with strategic thinking and discipline.

PROFESSIONAL SUMMARY

Customer Service Representative with proven experience managing high-volume inquiries while delivering efficient, solutions-oriented support. Demonstrates strong communication, problem-solving, and attention to detail, ensuring accurate handling of customer concerns and transactions. Consistently meets performance metrics while enhancing customer satisfaction and maintaining compliance with company standards. Brings value to the organization by improving service efficiency, building positive customer relationships, and contributing to a reliable and customer-focused support environment.

PROFESSIONAL EXPERIENCE

Customer Service Associate

Amazon Operation Services Philippines, Inc | Pasay City, Philippines l Oct 2023 – Apr 2026

  • Managed high-volume customer inquiries regarding account issues, payments, refunds, and delivery concerns in a fast-paced environment.
  • Documented customer interactions accurately while adhering to company policies, procedures, and service standards.
  • Resolved customer concerns efficiently, consistently meeting or exceeding performance metrics and service targets.
  • Reviewed customer information and transactions with strong attention to detail to ensure accuracy and compliance.

Administrative Intern

Land Bank of the Philippines |Pasay City, Philippines l Aug 2023 - Oct 2023

  • Assisted in preparing financial records, reports, and documentation
  • Recorded daily transactions and maintained accurate bookkeeping entries
  • Supported accounts payable and receivable processes
  • Organized and filed financial documents for easy retrieval
  • Assisted with bank reconciliations and basic financial analysis
  • Collaborated with senior accountants on client-related tasks