Raphael D.
Administration , Customer Success , Information Technology , Leasing , Operations , Property Management , Sales
(214) GO-RELAY / (214) 467-3529
Careers@RelayHumanCloud.com
Makati, Philippines
SKILLS
- AI Proficient
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Financial Recordkeeping & Bookkeeping
- Data Entry & Documentation Management
- Order Tracking & Management
- Issue Resolution & Escalation Handling
EDUCATION
Bachelor of Science : Business Administration, Financial Management
Pamantasan ng Lungsod ng Maynila
ASSESSMENTS
PERSONALITY
INTJ-A
People with INTJ as a personality type are intellectual and curious. They value innovation, logical reasoning, and personal growth, striving to master areas of interest and enhance their intellectual capabilities.
PROFESSIONAL SUMMARY
Customer Service Representative with experience in banking and e-commerce support, recognized for delivering efficient, accurate, and customer-focused solutions. Demonstrates strong communication, problem-solving, and multitasking skills while handling transactions, resolving inquiries, and maintaining compliance with company policies. Brings value by enhancing customer satisfaction, supporting operational efficiency, and contributing to sales and service goals through proactive engagement and attention to detail.
PROFESSIONAL EXPERIENCE
Customer Service Representative
Metropolitan Bank & Trust Company | Makati City, Philippines l Dec 2024 – Apr 2026
- Assisted clients with daily banking transactions, including deposits, withdrawals, and fund transfers
- Verified customer identities and ensured compliance with banking regulations and security procedures
- Handled cash accurately and balanced cash drawers at the end of each shift
- Addressed customer inquiries and resolved issues in a timely and professional manner
- Promoted bank products and services to meet customer needs and support sales targets
- Maintained accurate transaction records and documentation
Customer Service Associate
Amazon Operation Services Philippines, Inc | Pasay City, Philippines l Jun 2024 – Sept 2024
- Responded to customer inquiries via phone, chat, and email with a focus on resolution and satisfaction
- Resolved order, delivery, and account-related issues efficiently
- Navigated internal systems to track orders and update customer information
- Maintained performance metrics such as response time, resolution rate, and customer satisfaction
- Escalated complex concerns to appropriate teams when necessary
- Ensured adherence to company policies and quality standards
Accounting Intern
ZAP Bookkeeping and Accounting Services | Manila City, Philippines l Feb 2024 - May 2024
- Assisted in preparing financial records, reports, and documentation
- Recorded daily transactions and maintained accurate bookkeeping entries
- Supported accounts payable and receivable processes
- Organized and filed financial documents for easy retrieval
- Assisted with bank reconciliations and basic financial analysis
- Collaborated with senior accountants on client-related tasks
