Harold P.

PROFESSIONAL EXPERIENCE

Property Manager Coordinator

Relay Human Cloud | San Pedro Sula, Honduras | July 2026 - August 2026

• Prepared, reviewed, and revised vendor service agreements and supporting documentation.
• Coordinated document requests, proposals, approvals, and required changes.
• Maintained organized digital files, spreadsheets, tenant records, and property documentation.
• Monitored the Operations inbox and managed correspondence related to assigned properties.
• Reviewed construction proposals, documented changes, and monitored project progress.
• Prepared monthly status reports and assisted with budget and job cost documentation.
• Organized utility invoices and maintained accurate property records.
• Coordinated with operations, property management, maintenance teams, and vendors.

Lawyer

Mejía & Associates Law Firm |  San Pedro Sula, Honduras l 2023 - 2026

• Prepared, reviewed, and filed trademark applications, renewals, assignments, mergers, and corporate changes.
• Drafted legal filings, correspondence, and supporting documentation for trademark matters.
• Managed legal documents, including powers of attorney, certificates, and legalized records.
• Monitored filing deadlines, renewal cycles, and expiration dates to ensure timely compliance.
• Reviewed official correspondence and coordinated responses with clients and legal teams.
• Verified the accuracy and proper execution, notarization, and legalization of documents.
• Maintained digital case files, docketing systems, Excel databases, and billing records.
• Corrected filing discrepancies and errors with national and international trademark offices.
• Guided clients regarding renewal procedures, pricing, and documentation requirements.
• Coordinated with attorneys, billing teams, clients, and international agents while maintaining confidentiality.

Sr. Specialist

Concentrix | San Pedro Sula, Honduras l 2016 - 2023

• Provided advanced support in high-volume customer service environments, managing complex inquiries with accuracy and professionalism.
• Handled customer escalations, conducted process follow-ups, and delivered timely, client-focused resolutions to ensure satisfaction and retention.
• Produced accurate documentation of customer interactions, contributing to consistent records and improved workflow efficiency.
• Acted as a point of contact for complex or sensitive cases, coordinating with internal teams to resolve issues efficiently.
• Monitored service queues and performance metrics to maintain service-level standards in fast-paced environments.
• Identified recurring issues and contributed to process improvements to enhance customer experience and operational effectiveness.

Portability Agent Specialist

Allied Global | San Pedro Sula, Honduras l 2014 - 2016

• Delivered advanced support in high-volume customer service environments, resolving complex inquiries with accuracy, efficiency, and professionalism.
• Managed customer escalations, performed end-to-end follow-ups, and implemented client-focused resolutions to drive satisfaction and retention.
• Maintained precise documentation of customer interactions, ensuring consistent records and supporting operational efficiency.
• Served as a primary point of contact for complex or sensitive cases, coordinating cross-functional teams to achieve timely resolutions.
• Monitored service queues and key performance metrics to meet service-level standards in fast-paced environments.
• Analyzed recurring issues and contributed to process improvements to enhance customer experience and overall service effectiveness.