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Jaxon S.

Operations

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Vadodara, India


SKILLS

  • AI Proficient
  • Advanced Excel
  • Customer relationship management
  • Basic computer skills
  • Basic SEO knowledge
  • Basic Data entry management
  • LP software and portals
  • Video surveillance tools
  • Time management
  • Communication skills

EDUCATION

Bachelor of Arts

Dr. Babasaheb Ambedkar open University (2025)


ASSESSMENTS

CORE SKILL English Aptitude Operations 0 100

PERSONALITY

ENFJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENFJ as a personality type are dedicated to positively influencing communities. They are thoughtful and idealistic, striving to contribute to others' well-being and uphold their values.

PROFESSIONAL SUMMARY

Dynamic and detail-oriented professional with over 2 years of experience across Sales, Customer Support, Data Management, and Digital Marketing.nProven ability to manage client relationships, handle backend operations, and process orders efficiently. Skilled in data organization, reporting, andnensuring customer satisfaction through effective communication and problem-solving. Adept at multitasking in fast-paced environments with anfocus on accuracy, efficiency, and teamwork.

PROFESSIONAL EXPERIENCE

Loss Prevention Analyst

Relay Human Cloud | India | Nov 2025 – Present

  • Conducted virtual and CCTV audits across 2,000+ retail locations, strengthening compliance and reducing shrinkage risks
  • Investigated suspicious activities by analyzing incident reports, surveillance footage, and operational data, enabling timely risk mitigation
  • Monitored and escalated safe, tracker, and alarm alerts, improving incident response efficiency and minimizing potential losses
  • Maintained accurate case documentation and updated LP systems, ensuring audit readiness and data integrity
  • Supported end-to-end investigations and contributed to process enhancements, improving overall loss prevention effectiveness
  • Delivered real-time support to store leadership via calls, chat, and email, ensuring swift resolution of critical issues

Back Office Executive

M.A Traders proprietorship | India | Jan 2025 – Oct 2025

  • Maintained client data, sales records, and reports for management review.
  • Supported the sales team by preparing proposals, documentation, and follow-ups.
  • Communicated with clients to ensure smooth order execution and satisfaction.
  • Collaborated with cross-functional teams to streamline backend workflows.

Backend Customer Associate

Concentrix Services India Pvt Ltd | India | Jul 2023 – Dec 2024

  • Managed customer interactions through calls, emails, and chat to resolve product and order-related queries.
  • Supported the sales team in lead follow-ups, quotations, and CRM data updates.
  • Handled after-sales service and maintained long-term client relationships.
  • Achieved sales and service targets while ensuring customer satisfaction and retention

Process Associate Executive

Technocruitx Universal Services Pvt Ltd | India

  • Entered and maintained large volumes of data with high accuracy and attention to detail.
  • Updated databases and generated periodic reports for management review.

Digital Marketing Intern

Sunflower Lab | India

  • Supported the marketing team in executing social media and online campaigns.
  • Created and scheduled posts across Instagram, Facebook, and LinkedIn.
  • Assisted with keyword research and basic SEO activities for website optimization