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Allan R.

Administration , AI and Data Science , Operations , Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Vadodara, India


SKILLS

  • AI Proficient
  • Python
  • SQL
  • Power BI
  • Advanced Excel
  • Power Query
  • Macro VBA 
  • MIS Reporting & Data Modeling
  • Business Intelligence & Analytics
  • Financial Data Analysis & Reporting
  • Quality Analysis & Performance Tracking
  • Prompt Engineering & AI Tools

EDUCATION

Bachelor of Technology (Computer science and Engineering)

Sister Nivedita University (2024)


ASSESSMENTS

CORE SKILL English Aptitude DataAssociate 0 100

PERSONALITY

ENTJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENTJ as a personality type are natural leaders. They are charismatic and confident, driving teams toward common goals with strategic thinking and discipline.

PROFESSIONAL SUMMARY

Results-driven Data Associate with 2.5+ years of experience in data analysis, business intelligence, and financial operations across energy, BPO, and logistics domains. Skilled in Advanced Excel, SQL, Power BI, Power Query, and VBA automation, with proven ability to transform complex datasets into actionable insights. Demonstrated expertise in building automated MIS reports, dashboards, and performance analytics to enhance decision-making, improve operational efficiency, and reduce manual effort.

PROFESSIONAL EXPERIENCE

Data Associate

Relay Human Cloud | India | Dec 2025 – Present

  • Analyzed large-scale workforce datasets to identify high-hour work patterns, enabling visibility into workforce load, attendance trends, and compliance across regions.
  • Automated financial and operational reports using Macro VBA and Power Query, reducing report generation time by 87%.
  • Developed region-wise attendance, scheduling, and schedule vs actual reports to support workforce planning decisions.
  • Built Power BI dashboards to provide actionable insights on employee workflow, regional trends, and request processing performance.

Partner Payment Analyst

Pozitive Energy | India | Apr 2024 – Nov 2025

  • Built and maintained automated partner performance reports using Advanced Excel and Power Query, improving visibility into commission eligibility and payment accuracy.
  • Audited customer billing records to identify discrepancies, reducing billing errors by over 25%.
  • Conducted payment rating analysis for 100+ partners using SQL, benchmarking commission structures against performance metrics.
  • Collaborated with finance and operations teams to resolve payment disputes, reducing turnaround time and improving workflow efficiency.

Quality Analyst

Mervice Infotech | India | Sep 2023 – Mar 2024

  • Audited 200+ daily customer interactions to evaluate agent performance, consistently maintaining QA scores above 92%.
  • Designed peak-hour scheduling models using Excel and Google Sheets, reducing customer wait times during high-volume periods.
  • Analyzed performance data using SQL and Python to generate weekly scorecards for targeted team improvements.
  • Managed high-risk escalation cases, maintaining customer satisfaction above 95%.

Data Management Trainee (Internship)

Ekart Logistics | India | Jan 2023 – Jun 2023

  • Managed logistics data pipelines for shipment tracking, ensuring data accuracy across high-volume operations.
  • Developed structured reports to support warehouse operations and reduce delivery discrepancies.