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Isabel S.

Accounting , Leasing , Legal , Operations

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Vadodara, India


SKILLS

  • Yardi
  • AI Proficient
  • Advanced Excel
  • Quality Assurance & Auditing
  • Fraud Prevention & Risk Analysis
  • Data Analysis & Reporting
  • Process Improvement
  • Communication & Team Collaboration
  • Time Management & Adaptability
  • Problem Solving & Critical Thinking

EDUCATION

Bachelor of Commerce

Maharaja Sayajirao University (2021)


ASSESSMENTS

CORE SKILL English Aptitude Operations 0 100

PERSONALITY

ENTJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENTJ as a personality type are natural leaders. They are charismatic and confident, driving teams toward common goals with strategic thinking and discipline.

PROFESSIONAL SUMMARY

Detail-oriented Accounting Executive / Quality & Fraud Analyst with experience in quality assurance, fraud prevention, compliance, and process improvement within BPO environments. Skilled in accounting operations support, financial data analysis, audit processes, and performance evaluation. Known for strong analytical abilities, stakeholder communication, and driving operational efficiency.

PROFESSIONAL EXPERIENCE

Lease Administrative

Relay Human Cloud | India | Nov 2025 – Present

  • Performed year-end reconciliations and supported annual financial reporting processes.
  • Reviewed lease agreements to ensure compliance with contractual terms and policies.
  • Managed escrow accounts in accordance with lease agreements and financial guidelines.
  • Maintained accurate financial records and supported audit requirements.
  • Coordinated with landlords through calls and emails to resolve queries and ensure clarity.

Quality Analyst

Kanan International Pvt. Ltd. | India | Oct 2024 – Sep 2025

  • Monitored and evaluated advisor performance to ensure adherence to service quality and lease compliance standards.
  • Delivered actionable feedback and training to improve process accuracy and customer experience.
  • Ensured compliance with company policies and client requirements through regular audits.
  • Identified process gaps and collaborated with teams to enhance operational efficiency.

Fraud Prevention Analyst

TTEC | India | Jan 2024 – Sep 2024

  • Investigated suspicious transactions and behavioral patterns to mitigate fraud risks.
  • Strengthened data integrity and risk controls through cross-functional collaboration.
  • Utilized analytical tools to detect anomalies and ensure regulatory compliance.
  • Generated accurate reports to support fraud prevention and process improvement initiatives.

Quality Analyst

Teleperformance | India | Jul 2020 – Dec 2023

  • Evaluated customer interactions to maintain quality and compliance standards.
  • Conducted live and recorded call audits to ensure policy adherence.
  • Facilitated coaching sessions to improve advisor performance and service delivery.
  • Identified performance gaps and implemented corrective training programs.