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Maddox J.

Operations

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Vadodara, India


SKILLS

  • AI Proficient
  • Legal & Compliance: Business Licensing, Regulatory Compliance, Legal Research, Legal Documentation, Litigation Support.
  • Operations & Quality: Audit Readiness, Quality Control, Process Optimization, SOP Management.
  • Leadership: Team Leadership, Performance Management, Resource Planning, Training & Development.
  • Stakeholder Management: Client Coordination, Cross-functional Collaboration, Government Liaison.
  • Soft Skills: Communication, Analytical Thinking, Problem Solving, Time Management, Adaptability.

EDUCATION

Bachelor of Commerce & Law

Maharaja Sayajirao University (2014)


ASSESSMENTS

CORE SKILL English Aptitude FinancialAnalysis 0 100

PERSONALITY

INTJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with INTJ as a personality type are intellectual and curious. They value innovation, logical reasoning, and personal growth, striving to master areas of interest and enhance their intellectual capabilities.

PROFESSIONAL SUMMARY

A detail-oriented Business License Analyst with extensive experience in business licensing and regulatory compliance. Proven expertise in managing end-to-end licensing operations across multiple jurisdictions, ensuring compliance, and optimizing processes to prevent errors and penalties. Adept at coordinating with various stakeholders and maintaining audit-ready documentation, driving operational efficiency and maintaining strong regulatory adherence. Skilled in interpreting complex legal and regulatory guidelines, with a strong ability to resolve discrepancies and ensure timely approvals. Committed to delivering high-quality results under pressure while meeting strict deadlines.

PROFESSIONAL EXPERIENCE

Business License Analyst

Relay Human Cloud | India | Aug 2025 – Present

  • Managed end-to-end business licensing for retail stores, including license applications, renewals, amendments, and closures across multiple city, county, and state jurisdictions.
  • Coordinated directly with city, county, and state offices to ensure accurate licensing, regulatory compliance, and timely approvals.
  • Tracked and monitored license requirements, renewal cycles, due dates, fees, payments, and refunds to prevent compliance issues.
  • Served as the primary point of contact for internal teams, store operations, district managers, and external agencies.
  • Researched and interpreted local ordinances, occupational tax rules, and fee calculations while maintaining audit-ready documentation.

Team Leader – Quality Control

American Info Source (AIS) |  India | Sep 2023 – Jul 2025

  • Managed a Secured Auto Bankruptcy Quality Control team, overseeing processes including POC, Tripack, Reaffirmation, Litigation Event Tracking, and Case Closing.
  • Led a team of 35+ QC Executives across multiple shifts ensuring SLA compliance and consistent performance.
  • Implemented a color-coded task management system, reducing error rates by 20% and improving turnaround time by 15%.
  • Conducted daily huddles, managed schedules, and resolved operational challenges.
  • Maintained audit-ready documentation, updated SOPs, and analyzed audit trends to drive corrective actions.
  • Acted as liaison between team, clients, and senior management for effective communication and issue resolution.

Legal Analyst

American Info Source (AIS) |  India | Aug 2019 – Sep 2023

  • Managed Secured Auto Bankruptcy and Mortgage processes including Hearing, Pre-Filing, Post-Filing, and Litigation workflows across multiple U.S. states.
  • Conducted legal research and assisted in drafting and reviewing legal documents and client reports.
  • Performed quality checks to ensure compliance with legal standards and client requirements.
  • Coordinated with attorneys, clients, and internal teams for timely case handling.
  • Supported legal documentation, reporting, and compliance requirements.

Senior Legal Associate

Talent Anywhere / My Home Move | May 2017 – Aug 2019

  • Managed UK conveyancing processes including drafting contracts, title checks, mortgage verification, and searches.
  • Supervised a team of associates ensuring smooth workflow and SLA adherence.
  • Conducted quality checks, resolved queries, and provided performance feedback.
  • Maintained a minimum accuracy rate of 95% across deliverables.