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Moises R.

Administration , Construction , Customer Success , Operations , Property Management

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • Yardi
  • AI Proficient
  • Salesforce
  • Python
  • Davinci Resolve
  • Adobe Acrobat
  • Google Drive
  • Google Sheets
  • Google Task 
  • Monday.com

EDUCATION

Bachelor’s Degree in Sciences and Humanities

Shaday Bilingual School

LICENSES & CERTIFICATIONS

  • Microsoft Business Applications

ASSESSMENTS

CORE SKILL English Aptitude GeneralAdministration 0 100

PERSONALITY

ENTJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENTJ as a personality type are natural leaders. They are charismatic and confident, driving teams toward common goals with strategic thinking and discipline.

PROFESSIONAL SUMMARY

A highly organized and detail-oriented Administrative Assistant skilled in managing schedules, coordinating meetings, and providing comprehensive support. Proficient in office software and communication, ensuring smooth operations and enhancing team efficiency. Committed to delivering exceptional administrative support that adds value to the organization's productivity.

PROFESSIONAL EXPERIENCE

Assistant Property Manager

Relay Human Cloud l San Pedro Sula, Honduras l  Apr 2025- Present

  • Addressed and resolved maintenance-related service requests, including room conditions, cleaning concerns, temperature complaints, and key card access.
  • Scheduled conference room reservations, ensuring availability for tenants and internal team use.
  • Coordinated Make Ready cases by reviewing vendor proposals and arranging necessary repair services.
  • Issued Welcome Letters to new tenants and supported an efficient move-in/onboarding experience.
  • Managed Tenant Portal support, assisting with account setup, payment automation, and troubleshooting access issues.
  • Distributed Customer Alert Emails to communicate maintenance notices, emergency updates, and building-wide announcements.
  • Tracked NSF payment cases, proactively contacting tenants to resolve outstanding balances.
  • Conducted proactive check-ins with tenants to confirm satisfaction and ensure quality service delivery.
  • Applied Yardi software to review billing rules, prepare monthly tenant statements, and monitor pending payments.
  • Ensured lease ledger records were accurate, supporting correct billing and reconciliation.
  • Processed late fee waiver requests in accordance with company guidelines and approval procedures.
  • Planned and coordinated floor plan maintenance projects, liaising between vendors and tenants for seamless execution.

Virtual Assistant 

International Medical Consulting l Remote l  Sep 2024 - Feb 2025

  • Managed and prioritized email correspondence, organizing the inbox and ensuring timely responses for the supervisor.
  • Scheduled and coordinated virtual Zoom meetings, including sending invitations and distributing agendas.
  • Provided exceptional customer support through phone calls, emails, and live chat platforms to enhance client experience.
  • Addressed customer inquiries via telephone, chat, and email, delivering accurate information and solutions.
  • Maintained and organized database systems to improve information accessibility and streamline daily operations.

Back Office Agent 

Western Union  l San Pedro Sula, Honduras l  Apr 2024 - Sep 2024

  • Resolved money transfer issues through real-time chat and email support, ensuring prompt and efficient customer service.
  • Managed a high volume of customer interactions, handling over 15 live chats and 20 emails daily with accuracy and professionalism.
  • Assisted customers with transaction inquiries, troubleshooting payment delays, and providing clear solutions.
  • Maintained detailed records of customer interactions and resolutions to improve service efficiency and compliance.

Team Lead

Callforia/Shoebacca  l San Pedro Sula, Honduras  l Sep 2022 - Nov 2023

  • Supervised and led a team of 10 customer service representatives to ensure the delivery of exceptional customer experiences.
  • Developed and implemented processes for onboarding, offboarding, follow-ups, and issue resolution to improve contractor support and operational efficiency.
  • Provided guidance and training to team members, fostering a high-performance customer service environment.
  • Monitored team performance and customer interactions, ensuring adherence to quality and service standards.

Customer Service Representative

Allied Global l San Pedro Sula, Honduras l Feb 2016 - Nov 2021

  • Managed over 250 calls per week, providing both basic and advanced phone troubleshooting support.
  • Consistently delivered high-quality customer service, ensuring a positive experience for all clients.
  • Reviewed approximately 30 applications daily for government programs, ensuring compliance with strict security standards.
  • Maintained accurate records of customer interactions and application reviews to support operational efficiency.