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Claudia V.

Administration , Construction , Customer Success , Operations

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • AI Proficient
  • Gemini
  • ChatGPT
  • Asana
  • Canva
  • CRM Systems
  • MS Office
  • Scheduling and Appointment Coordination
  • Records Management
  • Document Review
  • Quality Auditing
  • Data Confidentiality
  • HIPAA Compliance
  • Process Documentation
  • Staff Training

EDUCATION

Master's Degree in Marketing and Commercial Management

San Pedro Sula University

Bachelor's In Law

San Pedro Sula University


ASSESSMENTS

CORE SKILL English Aptitude GeneralAdministration 0 100

PERSONALITY

ENTJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENTJ as a personality type are natural leaders. They are charismatic and confident, driving teams toward common goals with strategic thinking and discipline.

PROFESSIONAL SUMMARY

Detail-oriented administrative professional with extensive experience in records management, document review, scheduling, and compliance across banking and healthcare operations. Has a proven record of keeping high-volume workflows organized, maintaining accurate and confidential documentation, and coordinating with clients, staff, and partner institutions. Brings strong communication skills, a commitment to quality, and the ability to train and support teams, helping organizations operate efficiently and meet regulatory standards.

PROFESSIONAL EXPERIENCE

Team Leader & Quality Analyst

Star Solution Inc. | San Pedro Sula, Honduras | 2024 – Oct 2026

  • Onboarded and trained new team members on Asana, Dr Chronos, and CRM systems through customized interactive workshops and standard operating procedures.
  • Conducted regular one-on-one coaching sessions and performance reviews to support team motivation and drive measurable operational improvements.
  • Audited patient records, lab clearances, and blood work documentation to ensure accuracy and completeness before physician assignments.
  • Oversaw pre-operative protocols and managed high-volume channels, including Scheduling, Pre-Op, and Concierge, to keep daily operations organized and running smoothly.
  • Led day-to-day team activities while upholding quality standards and HIPAA requirements across US healthcare operations.

Pre-Operative Customer Representative

Itel | San Pedro Sula, Honduras | 2023 – 2024

  • Managed an active caseload of 45+ surgery patients, providing personalized support and keeping each case organized from start to finish.
  • Ensured full compliance with HIPAA guidelines and contractual terms in all patient communications and documentation.
  • Communicated in English and Spanish with clients, clinic staff, and medical personnel to resolve case requirements and keep all parties informed.
  • Coordinated information between patients, clinics, and medical teams to help resolve complex cases efficiently.

Guarantees Formalization Officer

BAC Credomatic | San Pedro Sula, Honduras | 2023

  • Reviewed and audited corporate documentation, collateral perfection, and cancellation deeds to reduce institutional legal and financial risks.
  • Coordinated appointment scheduling and cross-bank legal confirmations by leveraging strong inter-institutional relationships.
  • Maintained accurate and well-organized documentation to support the formalization of guarantees.

Registry & Corporate Legal Officer

Banco del País (Banpaís) | San Pedro Sula, Honduras | 2014 – 2022

  • Evaluated real estate title searches, power-of-attorney registrations, and Chamber of Commerce corporate filings to support mortgage approvals and account authorizations.
  • Processed and issued legal approvals for corporate account openings, power changes, foreclosures, and inheritance claims, ensuring full legal compliance.
  • Reviewed legal and corporate documents with a high level of accuracy and attention to detail to support sound institutional decisions.