Austin P.
Administration , Construction , Customer Success , Operations
(214) GO-RELAY / (214) 467-3529
Careers@RelayHumanCloud.com
SKILLS
- AI Proficient
- Power BI
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- FMCSA Audit Portal
- Social Media Management
- Data Entry
- Data Tabulation
- Appointment Scheduling
- Records Management
- Inventory Control
- Billing
- Cash Handling
EDUCATION
Bachelor's Degree in Logistics Engineering
Sunshine Christian Bilingual School
ASSESSMENTS
PERSONALITY
ENTJ-A
People with ENTJ as a personality type are natural leaders. They are charismatic and confident, driving teams toward common goals with strategic thinking and discipline.
PROFESSIONAL SUMMARY
Organized and detail-oriented administrative professional with experience in scheduling, records management, inventory control, billing, and customer service across healthcare, retail, and corporate environments. Skilled in Microsoft Office and known for accurate documentation, efficient process improvement, and clear communication with clients and teams. Brings dependable support that keeps daily operations running smoothly and helps the organization deliver a better client experience.
PROFESSIONAL EXPERIENCE
Onboarding Specialist
Simplex Group | San Pedro Sula, Honduras | Mar 2022 – Oct 2026
- Guided new clients through the company’s onboarding process, ensuring a clear, organized, and smooth transition into services.
- Helped design and establish a new Onboarding Department from the ground up after being selected for the project.
- Analyzed internal processes and tested onboarding workflows to build an efficient client integration system.
- Began as an Audit Representative, assisting clients with organizing and uploading required documentation to the FMCSA audit portal.
Administrative Assistant
Farmacias del Ahorro | San Pedro Sula, Honduras | 2021 – 2022
- Supported staff management and coordination to keep daily operations running smoothly.
- Controlled inventory by tracking incoming and outgoing product and maintaining accurate records.
- Handled billing, daily cash counts, petty cash, and safe deposits with accuracy and accountability.
- Managed sales and provided customer service to pharmacy clients.
Administrative Assistant
Oclinicals LLC | San Pedro Sula, Honduras | 2020 – 2021
- Managed patient records and scheduled appointments to support efficient clinic operations.
- Tabulated and organized data in Microsoft Excel.
- Organized and maintained medical supplies.
- Assisted with sales and delivered customer service to patients and clients.
Proxy Voting Analyst
Cygnus Pacific | San Pedro Sula, Honduras | 2019 – 2020
- Coordinated shareholder outreach and collected proxy votes for publicly traded companies during corporate actions, including stock splits and other shareholder-approved initiatives.
- Engaged with shareholders to explain proposals and gather their voting instructions.
- Tracked voting participation and ensured accurate documentation.
Customer Service Representative
Alorica Latam | San Pedro Sula, Honduras | Oct 2016 – Jan 2018
- Handled client inquiries and managed customer service interactions professionally.
