Paola B.
Human Resources
(214) GO-RELAY / (214) 467-3529
Careers@RelayHumanCloud.com
San Pedro Sula, Honduras
SKILLS
- AI Proficient
- PRISM
- E-Verify
- eBridge
- Microsoft Office
- HR Operations
- Payroll Processing
- Employee Records Management
- HR Compliance
- Employee Documentation
- FMLA Documentation
- HR Policies & Handbook Administration
- Job Descriptions
- Compensation Analysis
- Background Check Processing
- Labor Law Compliance
- Employee Relations Support
- HR Reporting & Documentation
- New Hire Onboarding
EDUCATION
Bachelor's In Psychology
Central American Technological University
LICENSES & CERTIFICATIONS
- Mental Health Day Bipolar Disorder Congress
- Psychology Research and Applicability in Current Psychology Congress
- Workshop "Reunion with Our Virtues"
- Workshop "Motivation towards Teamwork" | PROCINCO
- Workshop "Customer Service" | PROCINCO
- Workshop "Create and Undertake" | Grupo Flobe
- Workshop "Leadership" | INFOP
- Workshop "Human Talent Management" | INFOP
- Workshop "Personal Finance" | INFOP
ASSESSMENTS
PERSONALITY
ENTJ-A
People with ENTJ as a personality type are natural leaders. They are charismatic and confident, driving teams toward common goals with strategic thinking and discipline.
PROFESSIONAL SUMMARY
Human Resources Generalist with progressive experience spanning payroll processing, employee documentation, onboarding, compliance support, and HR operations within the BPO industry. Skilled in policy and handbook administration, FMLA documentation, E-Verify processes, job description development, and compensation analysis, with a strong foundation in confidential information management and regulatory compliance. Brings a Bachelor's Degree in Psychology with a Business Orientation, along with excellent communication, organizational, and time-management skills, to support HR teams and deliver reliable, detail-oriented service to both employees and clients. Known for building strong working relationships and maintaining compliant, well-documented HR practices that contribute to smooth day-to-day operations and organizational success.
PROFESSIONAL EXPERIENCE
Human Resources Specialist
Regis HR Group | San Pedro Sula, Honduras | April 2018 – Oct 2026
- Served as the primary point of contact for assigned clients, providing timely, professional communication and detailed HR support.
- Maintained knowledge of legal requirements and government reporting regulations affecting HR functions and supported compliance of policies, procedures, and reporting.
- Assisted in preparing and updating HR policies and employee handbooks to reflect changes in laws and client needs.
- Set up PTO plans in PRISM and maintained employee records and HR documentation in accordance with regulatory requirements.
- Responded to employee and client inquiries regarding HR policies, procedures, and programs.
- Developed and updated job descriptions and supported compensation analysis.
- Prepared and followed up on FMLA paperwork and required documentation.
- Invoiced clients in PRISM for job postings and recruiting services.
- Maintained compliance with Labor Law Posters and created and updated related alerts.
- Supported E-Verify setup for client accounts and assisted with required documentation.
- Created and uploaded employee alerts in PRISM for new documentation acknowledgements.
- Stayed current with employment law and regulatory changes to support compliant HR practices.
- Provided day-to-day support to the HR team and collaborated on HR initiatives and projects.
Payroll Processor | March 2020 - February 2024
- Performed daily payroll department operations in accordance with established company guidelines.
- Managed workflow to ensure payroll transactions were processed accurately and on time.
- Reviewed payroll in process and compared results with prior payrolls before client approval.
- Researched payroll variances, errors, and employee claims and resolved discrepancies.
- Processed manual checks when necessary and verified payroll invoices for accuracy.
- Maintained knowledge of payroll taxes, minimum wage requirements, deductions, Social Security, Medicare, and retirement plan deductions.
- Utilized PRISM payroll processing software and handled confidential client and employee information.
New Hire Clerk | April 2018 – March 2020
- Prepared, compiled, sorted, and sent new hire documents to data entry for processing.
- Checked source documents for accuracy, obtained missing information, and verified completed work.
- Responded to employee inquiries and complaints with timely, equitable, and courteous service.
- Ran and monitored background checks, drug tests, and E-Verify processes.
- Prepared reference checks and employment verifications for specific clients.
- Processed weekly client invoices and audited background and drug-testing invoices.
- Prepared OIG and SAM searches and maintained new-hire records in eBridge.
- Maintained customer confidence and protected operations by keeping employee information confidential.
- Utilized PRISM payroll processing software.
HR Assistant
Allied Global BPO | San Pedro Sula, Honduras | Dec 2014 – April 2018
- Provided employee support and assisted with HR-related administrative processes.
- Addressed inconsistencies in payments and salary advances.
- Supported new hire training and prepared and distributed reports, presentations, and other materials.
- Applied knowledge of disciplinary processes and managed work certificates and stationery orders.
- Handled confidential documents and maintained accurate organization of HR records.
